This video explains how to configure and capture traces from the Cisco CallManager server for Cisco Technical Support. When you call Cisco Technical Support, you can be asked by the TelePresence Support engineer to capture these traces in order to troubleshoot the problem.
We have the previous document but for TelePresence you may want to add specific options.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml
Check Video here:
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