1. Setup problem scenario
2. Start a CRT or Hyperterm telnet session into the MCU and one into the EMP.
3. Ready the terminal sessions for log captures.
4. Log into MCU web GUI interface.
5. Set Notify level to Debug 3 (Settings>>>Advanced>>>Commands)
6. Depending the problem we can enable:
- H.323 show stack
- SCCP show stack
- SIP show stack
7. Start log captures for the MCU and EMP
Begin problem scenario. *IMPORTANT* note endpoint extensions and the order which they where called.
8. End call after all endpoints have joined the conference and problem has been duplicated.
9. Stop log captures and save to desktop or folder labeling each.
10. Repeat steps 1 - 4
No comments:
Post a Comment